FAQ'S

Welcome to ShieldTread's FAQ page. Here, we've compiled answers to common questions to assist you. If you have further inquiries, please contact us atsupport@shieldtread.com.

General Questions:

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What type of safety shoes does ShieldTread offer?

We offer a wide range of safety footwear, including steel-toe boots, composite-toe shoes, slip-resistant shoes, and more, catering to various industries and needs.

Are the safety shoes sold on ShieldTread certified?

We partner with trusted suppliers who provide certified safety shoes. Please refer to the specific product description for details on certifications and safety standards met.

Where are your products shipped from?

We are partner with trusted suppliers located both within and outside the United States. Your order will ship directly from our supplier's warehouse.

Do you offer international shipping?

Yes, we offer free worldwide shipping on all orders.

Order and Shipping Questions:

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How do I place an order?

Simply browse our products, select the item you want, add it to your cart, and proceed to checkout.

How can I track my order?

Once your order ships, you will receive a shipping notification email with tracking information. use our tracking page to track your order here

How long does shipping take?

Shipping times vary depending on the supplier's location and your delivery address. Please refer to our Shipping Information page for estimated delivery times.

Can I change or cancel my order?

Please contact us within 24 hours of placing your order if you need to make changes or cancel. Due to our rapid processing, changes may not always be possible.

What if my order arrives damaged or incorrect?

Please contact us immediately at support@shieldtread.com with photos of the damage or incorrect item, and we will resolve the issue promptly.

Returns and Exchanges Questions:

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What is your return policy?

We offer a 14-day return policy for unopened and unused items. Please refer to our Return & Exchange Policy page for detailed information.

Who pays for return shipping?

The customer is responsible for return shipping costs, unless the return is due to a defect or error on our part.

How do I initiate a return or exchange?

Please contact us at support@shieldtread.com to request a return authorization.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will process your refund within 10 business days.

Payment and Security Questions:

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What payment methods do you accept?

We accept [List accepted payment methods, e.g., credit cards, PayPal, etc.].

Is my payment information secure?

Yes, we use a secure payment gateway to protect your payment information.

Are there any customs fees or duties?

While most orders arrive without additional fees, sometimes customs inspections may result in duties or tariffs. Please refer to our Shipping Information page.

Account Questions:

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Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders and save your information for future purchases.

How do I contact customer support?

You can contact us via email at support@shieldtread.com or whatsapp at +13474558587 during our business hours.

We hope this FAQ addresses your questions. Thank you for choosing ShieldTread for your safety footwear needs!

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